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FAQ

Do you make all of your products yourself?

Of course! All of our products are made, mixed, poured, packaged and labelled in our humble workshop. Because the handmade factor is the magic touch to our products!

Where can we smell your products?

We have a few retailers. You can see the list over here.

When will I receive my order?

We ship our parcels via Canada Post Priority. You should receive your order within 7 days. For United States and foreign Canadian locations, it might take longer.

Do you participate in Crafter's fairs?

Sure 🙂 Follow us on facebook to see which event we are attending!

Why won’t my wood wick candle re-light?

Don’t worry! This is a common problem with wooden wick candles and can easily be resolved. The main reason a wick won’t stay lit is because the candle was not burnt correctly on the first burn. Use an hair dryer to melt the top of the candle until smooth. If your candle extinguishes the first time you light it, simply try relighting it until it catches, this may take a few tries. Now, enjoy!